Crisis Communications Boot Camp 5

13-14 June, Ottawa, Canada

Register now

About the Event

After the phenomenal success in Calgary, Vancouver, Atlanta and Miami, the Crisis Communications Boot Camp is finally coming to Ottawa, from 13-14 June.

Here is a taste of what you'll learn at one of the world's leading crisis communications trainings:

  • Rebuild your trust with consumers after a cyber attack
  • Identify the steps you need to take when you are being targeted by fake news
  • Prepare your CEO for major crisis
  • Craft the right apology after a major crisis
  • Properly monitor your social media channels for potential problems
  • Coach your spokesperson on the tough questions they may face from the media
  • Handle crises involving workplace misconducts and harassment 

Only

49days

19hours

30min

UNTIL THE EVENT

Speakers

Sandra Fathi Affect

Daniel Tisch Argyle Public Relationships

Greg Vanier Edelman Canada

Nancy Seideman Emory University

Mary Jo Jacobi HSBC, Lehman Brothers, Royal Dutch Shell And BP America

Richard Stephenson Civil Aviation Authority

Patrick Jephson Former Chief Of Staff To Princess Diana

Agenda

09.00

Registration and Morning Coffee

10.00

Opening Remarks

10.15

What Are the Biggest Challenges for PR Pros in 2019 and How to Overcome Them
This interactive session will focus on the biggest challenges in today's fast changing PR industry, including:
- Fake news: why facts matter and what to do when you or your client is being targeted by fake news
- Cyber crime:  educate your workforce on potential threats, identify which data needs to be absolutely protected and key threats, plan in advance and how to rebuild trust with consumers after a cyber-attack.
- Handling crises involving workplace harassment and misconducts
Greg Vanier, VP, Crisis and Reputation Risk & National Lead of Data Security and Privacy, Edelman Canada

11.00 

Cyber Crime: Preparing Your Organization for the New Normal
The global cost of cybercrime will reach $2 trillion by 2019, a threefold increase from the 2015 estimate of $500 billion and according to the Ponemon Institute’s “2016 Cost of Data Breach Study: Global Analysis,” which queried 383 organizations that suffered at least one breach in 2016, the average cost per breach was $4 million. That figure rose to $7 million in the U.S.
This interactive session will help you educate your workforce on potential threats, identify which data needs to be absolutely protected and key threats, plan in advance and how to rebuild trust with consumers after a cyber-attack.
Sandra Fatih, President, Affect

11.45

Interactive Discussion with Speakers and Delegates

12.00

Lunch for Speakers and Delegates

13.00

Mastering the Art of Apology – Sorry Seems to be the Hardest Word
For more than 40 years Mary Jo Jacobi has operated at the nexus of energy, finance and government, from the White House and Wall Street to the City of London and Westminster.   Along the way she created two award-winning global corporate brands, managed three of history’s most conspicuous corporate crises, and became the only person ever to be appointed to office by two U.S. Presidents, Queen Elizabeth II and Prime Minister David Cameron.
In her opening keynote, drawing from her experience at Royal Dutch Shell, BP America, Lehman Brothers, HSBC Holdings and Drexel Burnham Lambert, Mary Jo will share with you lessons learned in building and maintaining a global reputation, handling corporate and financial crisis and most importantly, how to craft the perfect apology.
Mary Jo Jacobi, Former Assistant U.S. Commerce Secretary, Former Chief Reputation Officer at Royal Dutch Shell and Former Executive Vice President of BP America, USA

13.45 

Patrick Jephson: Reputation Management For CEOs – Why CEO Reputation Management Matters More Than Ever
When your Boss is the brand, ultimately you may have to face the fact that they’re human after all. Today, reputations are more than ever at risk from the proliferation of global media … and increasingly unpredictable new media as well – phone cameras, Periscope, Facebook, for example.  The lesson is the same: individual human being or global multi-national – their brand essence and values must be guarded more carefully and more vigilantly than ever. 
In his session Patrick will help you identify the qualities people expect to see in their brands, prepare your CEO for major crisis, define the essence of your CEO’s brand, build the key message and most importantly, acquire substance, not spin.
Patrick owes much of his practical communications experience to Princess Diana, who chose him to be her equerry and only private secretary/chief of staff.  He served the Princess for eight years (1988-96), responsible for every aspect of her public life, charitable initiatives, and private organization.  He travelled with her to five continents, working with government officials up to head of state.  Under relentless media scrutiny, his tenure covered the period of Princess Diana’s greatest popularity as well as the constitutional controversy of her separation from Prince Charles.
Patrick Jephson, NY Times Bestselling Authour, Former Chief of Staff to Princess Diana, UK

14.30

Interactive Discussion with Speakers and Delegates

14.45

Networking and Refreshment Break

15.15 

The Monarch Administration: Taking Control of the Story and Being Resilient Throughout a Crisis
When Monarch Airlines went into administration, more than 110,000 people were abroad across 14 countries, and thousands more were planning to fly out of the UK. Cancelled flights, ruined plans and thousands of people turning up at airports needing information and reassurance. The CAA stepped into the breach, setting up and implementing a communications and social media strategy in the shortest of time frames. Here Richard Stephenson will talk about the importance of taking control of the story in the first few hours, how they kept control of the message during an emotional and stressful time and how to maintain staff resilience throughout a long campaign.
Richard Stephenson, Communications Director, Civil Aviation Authority, UK

16.00 

Lessons Learned From Ebola: How Emory Communicators Grappled With the Ebola Crisis in 2014
In this session, Emory University’s AVP University Communications will share with you how Emory managed the communications around the treatment of four Ebola patients in 2014. Nancy will reveal tips to help you prepare BEFORE the emergency hits, and how to quell public fear and misinformation that could spell disaster.
This session will also help you understand how to determine if your crisis really is a crisis, the best ways to prepare and collaborate with stakeholders, how and when to assemble the players and their roles, as well as, why the CEO must be front line with internal communications and tips for managing a torrent of media.
Nancy Seideman, Associate Vice President, University Communications , Emory University, USA

16.45

Closing Discussion and End of Day One

09.00

Morning Coffee

10.00 - 16.30

Interactive Crisis Simulation Workshop With Daniel Tisch, APR, FCPRS, President & CEO, Argyle Public Relations
Attending this workshop will enable you to:
- Conduct a vulnerability audit to assess potential crisis scenarios
- Create a core message that can be communicated across all social media channels
- Properly monitor your social media channels for potential problems
- Coach your spokesperson on the tough questions they may face from the media
- Engage the media and address misinformation and negative commentary
Part 1:
- Analyzing The Importance Of Reputation And Reputation Management: What is Reputation?
- Building trust
- Case studies of good and bad examples of reputation management
Part 2
Writing a Crisis Plan: The Role of Executives
Part 3
Key Principles of Crisis Management: Writting a Crisis Statement
Part 4
Managing The Media
This segment will include key tips in managing the media, giving broadcast interviews and the essentials of  organizing a good press conference.
Part 5
Interactive Crisis Simmulation
Participants will be divided into groups and each group will select a spokesperson who will be interviewed on the particular crisis situation.  As the crisis develops, other spokespeople will be taken.
The simulation will also include a press conference where the spokespeople have to answer journalist questions.

16.30

End of Crisis Communications Boot Camp 5

Our partners

Venue

Sheraton Ottawa, Ottawa, Canada

Address: 150 Albert St, Ottawa, ON K1P 5G2, Canada
Phone: +1 613-238-1500

Near attractions such as Parliament Hill and ByWard Market, this hotel in downtown Ottawa, Ontario offers enjoyable facilities, comfortable guestrooms and on-site dining options.

Sheraton Ottawa Hotel features an indoor pool and fitness center. After a busy day, guests can relax in a smoke-free guestroom with a comfortable bed.

The Carleton Grill at the Ottawa Sheraton offers an a la carte menu for breakfast and a lunch buffet. Guests can have a cup of Starbucks coffee at the coffee bar or a light meal with a beverage at Sasha's Bar.