Joe Rice

Twitter

Former Data & Enterprise Solutions

Joe's 20-year career in technology partnerships and business development has included several fun stops. From the plumbing of the internet (Cisco) to a social media customer service SaaS solution (Conversocial) to a social media platform (Twitter), he's worked in the big, medium, and small tech and witnessed numerous trends along the way, including mobile, social and AI to name a few. He even remembers the dot com bust. He was most recently a proud member of Twitter's Developer Platform team. He led growth and new partnerships, helping developers leverage Twitter APIs and data to build new apps and identify new consumer insights. He writes about social intelligence and the evolution of customer experience.

Jesse Poe

MATERIAL

VP Experience & Product Strategy

Jesse has spent the last 15 years as a CX practitioner, speaker,  and product strategist for agencies such as Code and Theory, Havas, and AKQA, amongst others. He has specialized in CX-led large-scale business transformations through a customer-first approach, specifically within financial services, telcos, and other heavily regulated industries.

He served as Kauffmann Foundation Entrepreneur in Residence, leading and advising early-stage startups. Jesse designed and launched the Havas CX global network and has been an active member of the CX Council of the American Association of Advertising Agencies (4A’s) since 2020.

He is a regular judge for CX awards, including the inaugural 2022 Chiat Day CX Strategy Award and the upcoming US CXA 23.

for agencies such as Code and Theory, Havas, and AKQA amongst others. He has specialized in CX led large scale business transformations specifically with the financial services industry. He served as Kauffmann Foundation as Entrepreneur in Residence leading and advising early stage startups.

Fabian Kersten

SOLVAY

Global Head of Digital Product / Customer Journey

Fabian Kersten is a digital leader with 18 years of diverse industry experience ranging from scientific publishing, and automotive to industrial and chemical manufacturing.  He held senior positions in digital marketing and digital product management with hands-on experience in global-scale digital transformation. Currently, he is heading the global digital customer journey domain (marketing, sales, service, e-commerce) at Solvay. He's a member of the Digital Technology management team, passionate about digital & CX strategies, data-driven decision-making, and empowering people. With a deep understanding of customers and users, he's successfully transitioned between B2B and B2C markets and has a strong foundation in customer-centricity and innovation.

Elvys Nunes

RECKITT

Global Head of Category Insights and Analytics

Elvys Nunes has 13 years of experience in Marketing, Strategy & Insights, and Sales in leading companies such as Reckitt, Unilever, Nivea, BASF, and Johnson & Johnson. He holds a degree in Business Administration from ESPM in São Paulo, a BA extension from Dorset College in Dublin, and MBA from Babson College in Boston.

At Reckitt, Elvys was responsible for Insights & Analytics Functions in Brazil and Health in Latin America Region. Since September 2022, he has been leading Insights and Analytics for Reckitt World's #1 Gastro Gaviscon Brand. He is responsible for Designing Winning Growth Strategies and Unlocks Business Growth in Innovation.

Gabriela Torres

BBC

Head WS Social Team

Gabriela Torres is on a mission to deliver great stories to underrepresented audiences and connect with them wherever they are. She has 20 years of experience in journalism - television, radio, print, and digital production - across two continents and five countries. Now as Head of the BBC World Service Social Team her mission is to develop audiences -mainly women and under 24s-  in markets across the world. The team she leads has the perfect mix of data analysis and creative solutions necessary to find new and creative ways to connect with people and tell memorable stories that makes the brand to stand out from the crowd.

Helen Freer

HSBC

Senior Marketing Manager, Global Brand Experience

Since graduating in Psychology, Helen has 10 years of experience in various marking roles, working for brands including Accenture, Tesco and HSBC.  Her key focus at HSBC is developing campaigns that bring to life HSBC’s purpose of opening up a world of opportunity in global channels (airports, sponsorship events, media partnerships and social media channels). She’s also passionate about Diversity and Inclusion in Marketing and is central to everything she delivers.