CX Excellence Summit

15 October 2020, Zagreb, Croatia

Book Now!

About the Event

Due to concerns around the coronavirus (COVID-19), and in accordance with health guidance from the WHO, and other health authorities, we have decided to postpone the CX Excellence Summit that was scheduled to take place on the 7th of May in Zagreb.

The new date for the CX Excellence Summit is 15th October in Zagreb.  
We look forward to meeting you and your team in October.
Stay Safe!


Welcome to the first edition of the CX Excellence Summit!

5 quick reasons to book your ticket now for the most innovative Customer Experience event in 2020: 

  • Our inspirational speakers are passionate for Excellence in Customer Experience and have worked and developed CX strategies for some of the world's leading brands
  • Spend a day surrounded by some of the most stimulating and forward-thinking people in the world - the instant cure to creative burnout.
  • Get smarter. Discover new ideas and trends for your sector and leave the event with incredible insights that will inform your business in the future.
  • Be exposed to new ways of approaching your work and your brand, and learn from the incredible stories each speaker has to tell.
  • The CX Excellence Summit will inspire you, motivate you and will provide you with world-class case studies you can use in your company.






Facts & Figures

  • The first event organized by the P World was The Corporate Communication Experience held in Belgrade, Serbia in March 2011.
  • In 9 short years, P World has organized 180+ Events in 42 countries, 47 cities around the world including USA, Canada, Azerbaijan, Croatia, Turkey, Georgia, Qatar, Portugal, Norway, and Bahrain.
  • P World is the proud organizer of the signature brand events: Marketing Kingdom, Global HR Trends Summit, PR Trends Summit, Global Healthcare Summit, CX Excellence Summit & Corporate Communication Booth Camps.
  • P World also organizes HCI’s Certification Programs in Canada & Europe. 


Nick Macfarlane Sky España

Ifah Sivak Dropbox

Kasia Szokalska

Sarah Eborall Barclays

Hussein Dajani Nissan

Joe Rice Twitter

Irina Pashina SAP SE

Aneta Korobkina



Registration & Morning Coffee


Chairwoman Opening Event
Aneta Korobkina, Service Excellence and Leadership Expert


CX2.0: Transforming An Organization Into A Customer-Centric One 
Hussein Dajani,
General Manager Digital and Customer Experience for Africa, Middle East, India, and Turkey, Nissan


Your Customers Are Talking. Are You Ready To Listen?
Joe Rice,
Data & Enterprise Solutions, Twitter


CX Metrics - Engaging The Whole Organization To Be Customer Lead
Sarah Eborall,
Head of CX & Digital- client, consumer and colleague experiences, Barclays


Panel Discussion With Speakers & Delegates


Lunch For Speakers & Delegates


How To Build An Effective Help Center
Ifah Sivak,
Head of CX Online Strategy, Dropbox 


A Great Customer Experience: Why People Matter (Most) and How Technology Helps- SAP
Irina Pashina,
Senior Director - Content Marketing I Content Strategy I Customer Experience & Co-Active Coach®, SAP


Panel Discussion With Speakers & Delegates


Coffee & Networking Break


Mining CX Gold In Spain – 5 Tips To Make Your Contact Centre The CX Nucleus Of Your Business 
Nick Macfarlane,
Head Of Customer Experience, Sky Spain


Customer Experience and Digital Transformation 
Kasia Szokalska,
Customer Success Expert


End Of Conference

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