17-18 September 2026
Artificial intelligence is rapidly transforming how public institutions communicate with citizens, manage information, and respond to emerging risks.
The AI in Communications Boot Camp for Public Institutions is a two-day, hands-on training designed specifically for communicators working in government, public agencies, municipalities, and public sector organizations.
After successful editions across North America and Europe, this practical Boot Camp comes to Ottawa to help public sector communicators understand how AI can be implemented responsibly inside government communications.
This is not about tools.
It is about making AI work inside real public sector communications environments.
Over two focused days, you will learn how to:
• Understand how artificial intelligence is changing public sector communications
• Use AI to support research, content development, and audience insights
• Manage misinformation, disinformation, and synthetic media risks
• Build AI-ready workflows for communications teams in public institutions
• Maintain transparency, credibility, and public trust in the AI era
This is not a trends conference.
It is a practical Boot Camp designed for communicators responsible for informing citizens, managing public narratives, and protecting institutional credibility.
Across two days, the program will explore:
• Where AI genuinely adds value in public communications
• Where human judgment and accountability remain essential
• How to combine both into structured communications workflows
All discussions focus on the real challenges faced by public institutions today, including misinformation, public trust, policy communication, and rapid information cycles.
Day two includes a hands-on workshop where participants will develop practical AI workflows tailored to public sector communications.
You will leave with a clear roadmap for implementing AI responsibly while protecting transparency, accountability, and public trust.
The AI in Communications Boot Camp for Public Institutions – Ottawa is designed for communicators who want to move beyond AI experimentation and build a structured, responsible approach to AI in government communications.
Brochure download (260 kB)
As public sector institutions adopt AI, privacy is no longer just a legal issue, it is a communications priority that directly impacts trust and credibility. This session explores how AI intersects with personal data, what communicators need to understand about privacy expectations, and how to communicate responsibly when using data driven technologies. You will learn how to address public concerns with clarity and transparency, align messaging with evolving privacy standards, and reduce reputational risk while still enabling innovation. The focus is on helping communications leaders build confidence by demonstrating that AI is used in a way that is secure, ethical, and accountable.
Julia Oosterman, Chief Communications Officer, Communications Division, City of Toronto
Many public sector organizations have defined AI principles, but far fewer have translated them into clear, operational processes. This session focuses on how to move beyond high level commitments and build governance models that work in day to day communications. You will learn how to design practical approval workflows, define roles and responsibilities, assess risk across different use cases, and ensure proper documentation and accountability. The session will also explore how to align communications teams with legal, privacy, and digital functions, while maintaining speed and efficiency. The focus is on giving you a clear, actionable framework to implement AI governance that protects trust, reduces risk, and enables confident use of AI across your organization.
Rob Trewartha, MA, MCM, Director of Strategic Communications and Initiatives, City of Mississauga
As AI becomes embedded in public sector communications, the question is no longer whether to use it, but how to use it responsibly, transparently, and in a way that strengthens public trust. This session explores how public sector institutions across Canada are approaching AI governance, policy, and risk, while equipping communicators with practical frameworks to navigate privacy, ethics, and accountability. You will gain a clear understanding of the guardrails shaping AI adoption, learn how to communicate AI use in a way that builds public confidence, and discover how to turn high level principles into clear, actionable processes. The focus is on helping communications leaders lead AI adoption with confidence, ensuring it enhances credibility, protects reputation, and delivers real public value.
Kim Blanchette, MCPRS, APR, Chart.PR, Fellow CPRS, President, Class Action Advisory & Communications, Castlemain and SVP Settlements, Castlemain & SVP Reputation and Training, ChangeMarkers
AI is rapidly reshaping how public sector institutions create, deliver, and manage communications, setting new expectations for speed, personalization, and accessibility. This session explores what the next phase of AI adoption looks like across public sector communications, from AI generated content and multilingual delivery to conversational interfaces and AI driven search. You will gain insight into how communications teams can evolve their roles, build new capabilities, and adapt to a landscape where citizens increasingly interact with information through AI powered systems. The focus is on helping you anticipate what is coming next and position your organization to stay relevant, trusted, and effective in an AI native environment.
Rignam Wangkhang, Advisor, AI Projects, CBC/Radio-Canada
In an environment where issues escalate in hours, the ability to detect and interpret early signals is a competitive advantage. This session explores how AI can help communications teams identify emerging risks before they become crises, and more importantly, how to turn those insights into strategic action. We will look at governance, prioritization models, and decision-making frameworks that enable teams to act with speed and confidence.
Tristan Lamonica, Director of Digital Strategy, Analytics and Data Sciences, the Parliament of Canada.
Join Dr. Alex Sévigny for a hands on, full day workshop designed for public sector communications professionals, with a particular focus on the federal context. The session begins with a clear, accessible overview of what AI is, how it is used in organizations today, what public opinion reveals about trust and adoption, and how regulation, governance, and risk are evolving. From there, the day shifts into practical application, where participants will learn structured prompting, explore AI ready communications workflows, and work through realistic exercises using transcripts, data, and common communications tasks. The emphasis throughout is on practical skill building, sound judgment, and responsible use, helping communicators understand where AI can add value, where human oversight is essential, and how to apply these tools effectively in a public sector environment.
Welcome, Baseline Poll and Expectations
Live poll and table discussion to map audience comfort levels, current use cases, and key concerns.
AI Reality Check for Public Sector Communicators
A short talk and discussion to build a shared understanding of what AI is, where it fits, what the public thinks, and what rules matter.
Structured Prompting Lab
A practical session combining teaching and paired practice to develop a reusable prompting framework.
Exercise 1: Transcript to Communications Outputs
Participants work individually or in pairs to turn transcripts into briefing notes, key messages, media lines, social copy, and FAQs.
Debrief
Group discussion focused on prompt quality, verification, and the importance of human review.
Exercise 2: From Data to Insight and Storyline
Small group work using spreadsheets or open text to identify themes, audience insights, risks and opportunities, and develop one clear, defensible storyline.
AI Ready Workflow Redesign Clinic
Group work to redesign a communications workflow, incorporating AI while defining clear human checkpoints.
Governance and Risk Lab
Scenario based session to apply green, yellow, and red use case screening, along with escalation logic.
Department or Team Action Planning
Participants work individually or in groups to create a practical 30 day experiment plan.
Wrap Up and Commitments
Facilitated close with key takeaways and clear next steps.
Dr. Alex Sévigny, Professor of Communications Management, McMaster University
This program can also be delivered as a tailored in-house training for your organization. We adapt the content to your industry, objectives, and level of maturity, focusing on real challenges your teams face and the decisions they need to make. In-house formats allow your people to align on a shared approach, work through relevant scenarios, and build skills they can apply immediately.
If you’re exploring an in-house option, tell us a bit about your team, priorities, and timing, and we’ll recommend the right format.
Contact us about in-house training
