Shafiq Jamal

Independent Consultant | Issues, Crisis & Reputation Management Expert | Public Speaker | Media & Presentation Trainer

With over 25 years’ experience in the corporate sector, Shafiq has garnered extensive experience in crisis, issues, and reputational risk management. He has worked with clients on crisis planning and preparedness, crisis and earned media training, crisis communications strategy and execution, reputation recovery, real-time hands-on and virtual situation room support, cybersecurity issues and threats, business continuity, as well as disaster preparedness and recovery.

He has provided counsel on issues that have included data and security breaches, global disease, and virus outbreaks (including COVID-19, Ebola, Avian Flu, and SARS), real estate project opposition, health related issues, loss of life, employee misconduct, weather disasters, labor contract disputes, community opposition, product recalls, product tampering, hostile takeovers, insider trading, hazmat situations, land rezoning, and bomb scares.

Sectors he has worked in extensively include land and real estate development, retail, healthcare, agriculture, oil and gas, technology, telecommunications, transportation, life sciences, financial services, marine transport, hospitality, and consumer goods and services.

Prior to starting his own independent consulting practice, Shafiq held the position of Senior Vice President & Managing Director of Weber Shandwick’s Vancouver office. Under his watch the Vancouver team doubled in size and added strength at every level. Shafiq was instrumental in fostering relationships with new clients and was a force in raising brand awareness and recognition for the agency in the local market.

Topics:

• Issues, crisis and reputation management planning, preparedness and response
• Crisis media training
• Media training
• Presentation training
• Tabletop and other crisis preparedness simulations
• Crisis communications strategy and execution
• Reputation management and recovery
• Cybersecurity issues and threats
• Disaster preparedness and recovery
• Stakeholder consultation and engagement
• Communications planning – strategies and tactics
• Storytelling, message and communications material development

Katie D. Paine

The PR Measurement Queen

Katie Delahaye Paine, aka The Measurement Queen (@queenofmetrics), has been a pioneer in the field of measurement for three decades. She was recently awarded the prestigious IPR Jack Felton Medal for Lifetime Achievement, an award made for lifetime contributions in the advancement of research, measurement and evaluation in public relations and corporate communication. She has founded two measurement companies, KDPaine & Partners Inc., and The Delahaye Group.  Her books, Measure What Matters (Wiley, March 2011) and Measuring Public Relationships (KDPaine & Partners, 2007) are considered must-reads for anyone tasked with measuring public relations and social media. Her latest book, written with Beth Kanter, Measuring the Networked Nonprofit: Using Data to Change the World, is the 2013 winner of the Terry McAdam Book Award.

Her latest company, Paine Publishing is the first educational publishing firm entirely dedicated to making more Measurement Mavens. Its newsletter, The Measurement Advisor, is the industry’s most comprehensive source of information about best practices in communications measurement. In her consulting practices, she designs measurement dashboards for some of today’s most admired companies. Katie has also been a leading promoter of standards in the PR and social media measurement field, most recently as the initial organizer of The Conclave that released social media measurement standards.

She started the first blog and first newsletter devoted exclusively to communications measurement. In 2013, she was inducted into PRNews' Measurement Hall of Fame. She was named the Society of New Communications Research “Fellow of the Year” for her work in support of social media research.

More recently, Katie was named one of “25 women who rock social media” by Lee Odden’s prestigious Online Marketing Blog. In 2008, she was named one of PR Week’s Power Players for her advocacy of PR measurement. Her firm won both the 2009 and 2010 New Communications Award of Excellence for its breakthrough work in social media research.

Katie is a Senior Fellow at the Conference Board. She was also an initial founder of the Institute for Public Relations Measurement Commission. She writes a regular column for PR News on corporate image and crisis communications and contributes to Communications World, PR Week, Business Marketing, and New Hampshire Magazine. She is also on the Advisory Board for the International Public Relations Research Conference (IPRRC) and serves on the Board of Trustees of Exeter Health Resources.

She really can’t help herself when it comes to writing and publishing. She’s the granddaughter of two newspapermen and the daughter of Ralph Delahaye Paine, former Managing Editor and Publisher of Fortune Magazine, and Nancy White, former Editor-in-Chief of Harper’s Bazaar. In her childhood, a typical family gathering would include a minimum of four magazine editors, a fashion editor or two, her uncle, the editor of a weekly in Vermont, and an author or two.

She is happiest on her sailing dinghy, a vintage 1960 Merrimac, or moseying around Shankhassick Farm in Durham, NH, where she lives with her cats Toulouse & Fergie, and free-range chickens.

Spring 2021 will mark 35 years of Katie working in the field of communications measurement. Click here to see what she's had to say about measurement over the years!

Topics:

• Designing an all-platform measurement program  
• Crisis measurement
• Internal communications measurement
• Building integrated measurement programs and dashboards

Patrick Jephson

Former Chief of Staff to Princess Diana & Consultant for Netflix's "The Crown"

Patrick is a consultant, journalist, broadcaster and New York Times and London Sunday Times bestselling author, based in Washington DC.

His byline has appeared in every major UK newspaper and international titles as varied as TIME magazine, Vanity Fair, People, The Spectator, Paris Match, Frankfurter Allgemeine Zeitung and the National Catholic Reporter. He is a published authority on corporate and personal branding, addressing conference audiences worldwide as well as events at the US State Department, the American University and the Annenberg School for Communication and Journalism.  He also writes, presents and advises on factual and drama programs, appearing on every major US network as well as British and international platforms. Patrick is a consultant to the award-winning Netflix series The Crown.

Patrick owes much of his practical communications experience to Princess Diana, who chose him to be her equerry and only private secretary/chief of staff.  He served the Princess for eight years (1988-96), responsible for every aspect of her public life, charitable initiatives, and private organization.  He travelled with her to five continents, working with government officials up to head of state.  Under relentless media scrutiny, his tenure covered the period of Princess Diana’s greatest popularity as well as the constitutional controversy of her separation from Prince Charles.

Patrick was born and raised in Ireland and holds a Masters degree in Political Science from Cambridge University.  As an officer in the British Navy he served all over the world before being selected for royal duty.  A naturalized US citizen based in Washington DC, he is founding partner in the specialist communications consultancy JephsonBeaman LLC.

Topics

• Personal branding
• Reputation management for CEOs
• Crisis communications planning

Mary Jo Jacobi

Reputation, Brand and Crisis Expert and International Affairs Commentator

Mary Jo is a corporate director and strategic advisor, public speaker and broadcast commentator who draws on a rare blend of experience in the energy, financial services and public sectors in the United States and United Kingdom.

Mary Jo has been a C-suite executive with some of the world’s largest companies, including BP America, Shell, Lehman Brothers, HSBC Holdings, and Drexel Burnham Lambert. She has served on the boards of directors of Tate & Lyle plc, the IDM Group, Drexel Burnham Lambert, the Ladies European (Golf) Tour, and the Ladies Professional Golf Association, which she chaired for five years.

She holds the rare distinction of being appointed to office by two American Presidents, two British Prime Ministers and Her Majesty Queen Elizabeth II.

Mary Jo holds an MBA in International Business from the George Washington University and a BBA from Loyola University New Orleans. She currently resides in suburban Washington DC.

Topics:
•    Crisis and reputation management
•    Managing crisis teams
•    Personal branding
•    Crisis communications for CEOs
 

Amanda Coleman

Crisis Communication Consultant, Author of Crisis Communication Strategies

Amanda is a crisis communication specialist and the director and founder of crisis communication consultancy Amanda Coleman Communication Ltd. Based in the UK, she has more than 20 years’ experience in emergency services communication and leading at a time of crisis. 
She is the author of Crisis Communication Strategies published in May 2020 by Kogan Page. In 2017, Amanda led the law enforcement communication response to the Manchester Arena terrorist attack. Now, Amanda provides consultancy support to public and private sector organizations facing challenging times, as well as training individuals and teams to more effectively communicate in a crisis. 
Amanda began her working life as a journalist. She is a Chartered PR practitioner as well as a Fellow of both the Chartered Institute of Public Relations and the Public Relations and Communication Association. She is an advisor for the Resilience Advisors Network, a senior associate of the Centre for Crisis and Risk Communication and the Chair of the UK’s Emergency Planning Society Communication Professional Working Group.

Topics
•    Crisis management
•    Crisis response
•    Recovery
•    Risk management
•    Emergency incident communication
•    Working with police/law enforcement
•    A victim-focused approach to comms
•    Decision making under pressure
•    Crisis planning
 

Kathryn Kolaczek

CEO at Alchemy Communications:

Kathryn Kolaczek brings a wealth of experience in communications, media, and public relations to her role as CEO of Alchemy Communications. Going beyond the foundations of traditional communications, Kathryn works with clients to tackle important challenges in crisis communications and media training. As CEO, Kathryn leads both business development and strategy, using her experience to identify risks and opportunities for a diverse client roster. Kathryn creates and executes on thoughtful communications strategy and marketing plans, ensuring all projects are completed to a high standard of quality and efficiency. An engaging speaker, Kathryn can often be found leading discussions in crisis communications and sharing her knowledge with other entrepreneurs and communications professionals.

Kathryn’s diverse background in media, PR, and digital marketing has developed into a deep commitment to crisis management and communications. Formerly the founder and editor of a national publication for entrepreneurs, Kathryn has written a book for entrepreneurial women, speaks to entrepreneurial groups, and built Alchemy Communications Inc. on her strong relationships with the media across North America. She specializes in crisis management and crisis communications, public relations, business and product launches, digital marketing strategy, and brand integration.

With extensive experience in both communications strategy and media, Kathryn has tapped into a crucial area of need in our swiftly changing media landscape. Companies and organizations are rarely prepared to handle communications where they need to educate their community or have high stakes conversations with media. With sound strategy and planning, Kathryn helps organizations rise above whatever crisis or event that occurs with thoughtful and timely responses. Her depth of experience helps her clients prepare to sidestep awkward gaffes which can live on endlessly through social and traditional media. Kathryn helps companies to handle these disruptions gracefully, protecting their reputations and future growth.

Under Kathryn’s leadership, Alchemy now offers a full roster of crisis communications support, as well as integrating inbound marketing with traditional internal and external communications to offer strategy, training, and support services to businesses. They work with clients to create plans that educate and inform communities and create risk mitigation strategies from communications and messaging standpoints. They also execute on the strategy and help clients cope with high stakes conversations as they are rolled out. Alchemy works with businesses and non-profits with 20+ employees, as well as municipalities working to engage their communities in positive and constructive ways.

Topics:

• Crisis Communications Plan Essentials
• Media Training
• Facing Cancel Culture: Moving Towards Accountability
• Assertiveness Training
• Weaponization of Social Media
• Government Relations 101

Sietse Bakker

Executive Producer of the 65th Eurovision Song Contest

Sietse Bakker (1984) is TV/event professional, author of two books about personal development and regular speaker at national and international events on the topics of media, leadership and (crisis)communications. Until 2016 he was Event Supervisor of the Eurovision Song Contest. In 2019 he was appointed as Executive Producer of the 65th Eurovision Song Contest, which was cancelled in 2020 due to the COVID-19 pandemic and eventually took place in Rotterdam, the Netherlands in May 2021.

Topics:

• Large scale events management
• Crisis management for large scale events
• Crisis communications planning
• The importance of leadership in times of crisis 

Nancy Seideman

Award-Winning Communications Professional with Expertise in Storytelling, Media Relations, Issues/Crisis Management

Award-Winning Communications Professional with Expertise in Storytelling, Media Relations, Issues/Crisis Management

Communications strategist Nancy Seideman works to maintain and increase the reputation of organizations through her expertise in issues management and crisis communications planning and implementation. 

During her 30-year communications career at Emory University, Nancy managed multiple, complex issues associated with higher education. 

In 2014, she co-directed communications strategy and messaging related to Emory University Hospital's successful care of patients with Ebola virus disease, the first to be treated in the United States.  From 2020-21, Nancy played a key enterprise-wide communications role in helping the Emory community to navigate the impact of the pandemic and maintain the university’s priorities and mission. 

Nancy retired from her role as the university’s Vice President for Academic Communications and Reputation Leadership in 2021 to pursue a communications consulting career with a focus on issues/crises, organization and transitions. 

Nancy is widely recognized for her skill at consensus building and cultivating relationships within complex organizations to create an environment which contributes to a successful outcome in handling challenging issues.  Her focus is on helping clients achieve their objectives by providing thoughtful counsel and by developing and leading the implementation of a comprehensive communications strategy that delivers desired results.

Topics:
•    Crisis response
•    Recovery
•    Risk management
•    Emergency incident communication
•    Working with police/law enforcement
•    A victim-focused approach to comms
•    Decision making under pressure
•    Crisis planning
 

Donald Steel

BBC (Former)

Donald steel is an international responder and trainer in crisis communications.  His wide-ranging experience includes mass fatality incidents (including aviation), terrorism, kidnapping, fraud, litigation, serious political and diplomatic incidents, healthcare incidents and private life issues for artists and public figures.  He also works with clients on crisis planning and preparedness. A former radio presenter, he was for 11 years the BBC’s Chief Media Spokesman.  He now works with clients across Europe, the Middle East, Far East, Australasia and the Americas. He is also Vice President, Crisis Communications at Kenyon International Emergency Services, the world’s largest and most admired disaster response company.  Donald is a Fellow of the Chartered Institute of Public Relations and of the Royal Society of Arts.  He was the first Associate Fellow of the BBC Academy, Europe’s largest broadcasting training facility.  He is a regular guest lecturer on crisis communications at the London School of Economics and the China Media Centre at the University of Westminster.  Donald is based in London.

Topics:

• Crisis communications principles
• Advanced crisis communications for senior comms leaders 
• Crisis media training for spokespeople
• Crisis communications simulationson management.