The Virtual CX Excellence Summit Europe 2 is designed to offer a complete virtual experience with an agenda filled with cutting-edge case studies, practical tips, as well as inspirational sessions to bring you the best of Customer Experience in the new normal.
If you are interested in learning & networking with CX Corporate Experts who have been there & done that, you are in the right place!
Register Before May 6th to catch the early bird price!
What you Will Learn At The Virtual CX Summit:
12.00INCREASING THE STRATEGIC RELEVANCE OF CUSTOMER SERVICE AT THE WORLD’S OLDEST PUBLISHER
RICHARD MURRAY, Global Customer Service Director, CAMBRIDGE UNIVERSITY PRESS
12.40THE POWER OF EMOTION: CREATING AN EMOTIONALLY INTELLIGENT CX MEASUREMENT FRAMEWORK
MADELEINE LINDEN, Senior Manager, CX Insight, VIRGIN MONEY UK PLC
13.20PUTTING YOUR PEOPLE AT THE HEART OF YOUR CX
SARAH METCALFE, CHO, HAPPY COFFEE CONSULTING
14.00Lunch Break
14.40FLEXIBLE FOCUS: HOW TO DESIGN A ROBUST CX PROGRAM THAT IS FLEXIBLE ENOUGH TO MEET YOUR ORGANIZATION’ S NEED
KATRINA SCHIEDEMEYER, Supplier Development Engineering, OSHKOSH CORPORATION
15.20CUSTOMER CENTRICITY & DIGITAL ENABLEMENT DELIVERING GROWTH AND POWER PARTNERSHIPS
MARKETA GIBSON, Vice President, Global Customer Supply Chain, NESTLE
16.00FOCUS ON THE CUSTOMER AS A PERSON
ALEX GENOV, Head of Customer Research, ZAPPOS.COM
16.40End of Virtual CX Excellence Summit
This program can also be delivered as a tailored in-house training for your organization. We adapt the content to your industry, objectives, and level of maturity, focusing on real challenges your teams face and the decisions they need to make. In-house formats allow your people to align on a shared approach, work through relevant scenarios, and build skills they can apply immediately.
If you’re exploring an in-house option, tell us a bit about your team, priorities, and timing, and we’ll recommend the right format.
Contact us about in-house training
