Crisis Communications Boot Camp 8

09.30 Registration and Morning Coffee

10.00 Opening Remarks

10.15 Cyber Crime: Preparing Your Organization for the New Normal
The expanding threat landscape and new business innovation is leading to an increase in cyberattacks—the average number of security breaches in the last year grew by 11 percent from 130 to 145, states the Ninth Annual Cost of Cybercrime Study by Accenture and Ponemon Institute. 
Organizations spend more than ever to deal with the costs and consequences of more sophisticated attacks— the average cost of cybercrime for an organization increased US$1.4 million to US$13.0 million.
This interactive session will help you educate your workforce on potential threats, identify which data needs to be absolutely protected and key threats, plan in advance and how to rebuild trust with consumers after a cyber-attack.
Vitor de Souza, VP Communications, Cisco, USA

11.00 Fake News: Why it's a Real Issue for PR - What You Need to Know About How Our Media Environment is Now Being Exploited, and What Happens When You or a Client is Targeted
Phony click-bait news sites and false stories are becoming a huge threat to the PR industry. In this interactive session, Sandra will help you understand the challenges of protecting your reputation in an age of fake news and will help you identify the steps you need to take when your company or your client is being targeted.
Sandra Fathi, President, Affect 

11.45 Interactive Discussion with Speakers and Delegates

12.00 Lunch for Speakers and Delegates

13.00 Mastering the Art of Apology – Sorry Seems to be the Hardest Word
For more than 40 years Mary Jo Jacobi has operated at the nexus of energy, finance and government, from the White House and Wall Street to the City of London and Westminster.   Along the way she created two award-winning global corporate brands, managed three of history’s most conspicuous corporate crises, and became the only person ever to be appointed to office by two U.S. Presidents, Queen Elizabeth II and Prime Minister David Cameron.
In her opening keynote, drawing from her experience at Royal Dutch Shell, BP America, Lehman Brothers, HSBC Holdings and Drexel Burnham Lambert, Mary Jo will share with you lessons learned in building and maintaining a global reputation, handling corporate and financial crisis and most importantly, how to craft the perfect apology.
Mary Jo Jacobi, Former Assistant U.S. Commerce Secretary, Former Chief Reputation Officer at Royal Dutch Shell and Former Executive Vice President of BP America, USA

13.45 Reputation Management For CEOs – Why CEO Reputation Management Matters More Than Ever
When your Boss is the brand, ultimately you may have to face the fact that they’re human after all. Today, reputations are more than ever at risk from the proliferation of global media … and increasingly unpredictable new media as well – phone cameras, Periscope, Facebook, for example.  The lesson is the same: individual human being or global multi-national – their brand essence and values must be guarded more carefully and more vigilantly than ever. 
In his session Patrick will help you identify the qualities people expect to see in their brands, prepare your CEO for major crisis, define the essence of your CEO’s brand, build the key message and most importantly, acquire substance, not spin.
Patrick owes much of his practical communications experience to Princess Diana, who chose him to be her equerry and only private secretary/chief of staff.  He served the Princess for eight years (1988-96), responsible for every aspect of her public life, charitable initiatives, and private organization.  He travelled with her to five continents, working with government officials up to head of state.  Under relentless media scrutiny, his tenure covered the period of Princess Diana’s greatest popularity as well as the constitutional controversy of her separation from Prince Charles.
Patrick Jephson, NY Times Bestselling Author, Former Chief of Staff to Princess Diana, UK

14.30 Interactive Discussion with Speakers and Delegates

14.45 Networking and Refreshment Break

15.15 Escape from Mayo Clinic: Responding to Damaging and Inaccurate Reporting
Ginger Plumbo, communications manager at Mayo Clinic, will share an in-depth case study about an alarming national media story that cast Mayo Clinic in a negative light. She’ll share lessons learned from the situation and Mayo Clinic’s response to the story after it aired. The session will be a chance to learn about Mayo Clinic’s issues management process and the work that went into taking the unusual step of pushing back publicly against the story.
Ginger Buxa Plumbo, Communications Manager, Issues & Crisis Communications, Mayo Clinic

16.00 Closing Keynote: Lessons Learned From the Woolsey Fire: The Critical Role of Communications in Keeping Residents Informed to Preserve Life and Property
The Woolsey Fire was the largest wildfire ever to hit Los Angeles County. The fire started on November 8, 2018 and quickly destroyed more than 500 homes in Malibu and charred nearly 100,000 acres in Los Angeles and Ventura Counties. In total, the fire claimed three lives, destroyed a total of 1,643 structures, and prompted the evacuation of more than 295,000 residents.In this interactive session Matthew will share with how City of Malibu’s response team took this fast-moving challenge on by developing and sharing emergency communications to keep the public informed at the direction of the city’s Public Safety Manager and City Manager.
Matthew Myerhoff, Media Information Officer, City of Malibu

16.45 End of Day One